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1. Introduction
Dora Commerce ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our marketing services, or engage with our e-commerce solutions.
We specialize in digital marketing services for e-commerce businesses, and this policy applies to all clients, website visitors, and individuals who interact with our services.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
- Contact us through our website forms or email
- Subscribe to our newsletter or marketing communications
- Engage with us for marketing services
- Participate in surveys or promotional activities
- Request information about our services
Types of Information Collected
| Category | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email address, phone number, company name | Communication, service delivery |
| Business Information | Company size, industry, marketing budget | Service customization |
| Technical Data | IP address, browser type, device information | Website analytics, security |
| Usage Data | Pages visited, time spent, actions taken | Service improvement |
Automatically Collected Information
When you visit our website, we automatically collect certain information through cookies and similar technologies:
- Log Data: IP address, browser type, referring/exit pages
- Usage Information: Pages viewed, time spent on pages, click patterns
- Device Information: Device type, operating system, screen resolution
- Location Data: Country and city-level information (not precise location)
3. How We Use Your Information
We use collected information for legitimate business purposes, including:
Service Delivery
- Providing and managing our marketing services
- Processing service requests and transactions
- Communicating about service updates and changes
- Delivering customized marketing strategies
Business Operations
- Improving our website and services
- Conducting market research and analysis
- Developing new services and features
- Ensuring security and preventing fraud
Marketing and Communication
- Sending promotional materials (with your consent)
- Responding to inquiries and providing support
- Sending service-related announcements
- Personalizing user experience
Legal Compliance
- Complying with legal obligations
- Enforcing our terms and agreements
- Protecting our rights and property
- Cooperating with legal requests
4. Data Security and Protection
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption: Data encryption in transit and at rest
- Access Controls: Restricted access to personal data
- Regular Audits: Security assessments and penetration testing
- Employee Training: Data protection training for all staff
- Secure Storage: Secure data storage with regular backups
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Client Data: Duration of contract plus 7 years for legal purposes
- Marketing Data: Until consent is withdrawn or purpose fulfilled
- Website Analytics: 26 months from last interaction
- Financial Records: Minimum 7 years as required by law
Third-Party Sharing
We may share data with trusted third parties for specific purposes:
- Service Providers: Analytics tools, email marketing platforms, CRM systems
- Business Partners: Strategic partners for joint marketing efforts
- Legal Authorities: When required by law or legal process
- Business Transfers: In connection with mergers or acquisitions
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
You have the right to request copies of your personal data that we hold.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data.
Right to Erasure
You have the right to request deletion of your personal data under certain conditions.
Right to Restrict Processing
You have the right to request restriction of processing your personal data.
Right to Data Portability
You have the right to request transfer of your data to another organization.
Right to Object
You have the right to object to our processing of your personal data.
To exercise any of these rights, please contact our Data Protection Officer using the contact information below.
Contact Our Data Protection Team
For questions about this Privacy Policy or to exercise your data protection rights:
Data Protection Officer
Tellin Morduch
Office Address
Tööstuse tn 75-71
Tallinn 10416, Estonia
Phone Number
+372 553 1515
Email Address
privacy@doracommerce.com
We typically respond to privacy inquiries within 48 hours during business days.
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notifications to active clients
- Posting notices on our website for significant changes
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.